Glacier Computer prides itself on an unmatched level of customer service and responsiveness. We measure our response time to sales and support calls in minutes, not hours nor days. Many employees carry PDA’s and can answer your questions at any time so never hesitate to try and contact us.

We acknowledge that regardless of how rugged we might make our devices, computers do occasionally fail and sometimes damage does happen. We understand that downtime costs you money, and it’s our job to get you back up and running as quickly and efficiently as possible. Glacier offers repair services at our main location in Amherst, NH as well as at several partner locations both in the United States and Europe.

Technical Support:
Glacier offers technical support via phone, email or live chat. Contact information is:

Chris Gursky
Senior Technical Support
chrisg@glaciercomputer.com
603-882-1560 x215

Dan Poisson
Vice President, Engineering
danp@glaciercomputer.com
603-882-1560 x211

Extended Warranty

Glacier offers Extended Warranty programs to protect your investment for up to five years after purchase. All Glacier hardware comes with a standard one year warranty for parts and labor excluding physical abuse. Please contact your Glacier Sales Representative to discuss extending your warranty period.

If you choose not to purchase an extended warranty, Glacier offers additional repair service options depending on your particular needs. These include:

• Time and Materials
• Flat Rate
• Hot Spares pool

Expedited Service
Glacier offers an expedited repair turnaround for customers requiring quicker repair cycles. Your Glacier Sales Representative can provide you with a quotation for our quick turn service.